We like to make you happy
Returns are conditional to products
ordered
To return an item for a refund
or exchange:
Please use our
HelpDesk
to request Return Authorization
Depending on what you ordered, the
return address varies.
Please do
not return any items until you get an
authorization from us
We will email you back instructions for
returns
Please do your part to minimize returns
Please physically inspect your rims or
wheels before ordering and make sure our
tires will fit your application
Most returns are
accepted with in 30 days of you receiving product
If exchanging items, there may be additional charges or credits
Keep all packing material
together
Send merchandise back in
saleable condition
Returns are processed once a
week (Saturday)
Refunds are made to your credit card with in 30 days
Restocking fee of 25% for
all returned items
No returns on any bicycle
tire unless we make a mistake
We accept
responsibility for our mistakes, but if the mistake wasn't ours,
then we respectfully request that the customer pay for return
shipping. Sizing issues are the #1 reason for a return, please
double check fit before ordering again.
We reserve the right under certain
circumstances to elect to wait until returned items are in our
facility before sending out replacement items.
When asking for returns, we may need to contact you for payment
for the shipping as we don't keep credit card numbers. Please
include a phone number with the returned items where we can
reach you when asking for exchanges.
If we refund via your credit card, a
confirmation of it will be emailed to your
email address associated with the order.
Paypal is processed through Paypal.
Please call or use the Help Desk if your
needs are not being met using this page.
