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Returns

We like to make you happy
Returns are conditional to products ordered

 
 
 
To return an item for a refund or exchange:

Please use our HelpDesk to request Return Authorization
Depending on what you ordered, the return address varies.

Please do not return any items until you get an authorization from us
We will email you back instructions for returns

Please do your part to minimize returns

Please physically inspect your rims or wheels before ordering and make sure our tires will fit your application

 

 
 
 
 

   
 
Most returns are accepted with in 30 days of you receiving product
If exchanging items, there may be additional charges or credits
Keep all packing material together
Send merchandise back in saleable condition
Returns are processed once a week (Saturday)
Refunds are made to your credit card with in 30 days
Restocking fee of 25% for all returned items
No returns on any bicycle tire unless we make a mistake
   

 
 
 
 
 
We accept responsibility for our mistakes, but if the mistake wasn't ours, then we respectfully request that the customer pay for return shipping. Sizing issues are the #1 reason for a return, please double check fit before ordering again.

We reserve the right under certain circumstances to elect to wait until returned items are in our facility before sending out replacement items.

When asking for returns, we may need to contact you for payment for the shipping as we don't keep credit card numbers. Please include a phone number with the returned items where we can reach you when asking for exchanges.

If we refund via your credit card, a confirmation of it will be emailed to your email address associated with the order. Paypal is processed through Paypal.

Please call or use the Help Desk if your needs are not being met using this page.
 
 
 
 
 

 
 
     
 

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