Thank you for your purchase of the Air Free Bicycle Tire. Our unconditional guarantee is good for ninety days from date you receive our tires. If at any time during that period you become unhappy with our product we will cheerfully refund your money excluding shipping. If the tires are defective in any way we will replace them free of charge, including shipping. You will have to be delighted with your new tires or send them back.

We ask that should you need to return the tires for any reason, simply email, or call us to receive a return authorization code. 

Please understand that airless tires cannot be inflated until they fit and there really is no such thing as a standard rim. Please take your time when choosing tires and utilize our sizing section and call us or email us if you need help in selecting your next set of tires.

Should you have purchased our tires and did not purchase or rent the installation tool, then we ask that you not request a refund if you should damage the tires while attempting to install them. Also we can not be held responsible for improper installation of the bicycle tires or if  you damage your wheel frame should you use a tool other than the Air Free installation tool.