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Customer Service
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Safe Shopping Guarantee
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Order status
You may acquire your order status and other live updates by logging
in to your account on our website
HelpDesk.
Security
Security is our number one priority. All on-line transactions are
sent through our secure server and encrypted with 128-bit
technology. Once we receive your information through the internet,
only trusted, authorized employees will process the payment to make
sure your information is handled with the utmost level security.
Privacy
Air Free respects your privacy. We will not under any circumstances
sell or release your information to anyone except as outlined in our
privacy policy. All of the information obtained from our web site
will be used for processing purposes only. The only e-mails you will
receive from Air Free are updates to any recent orders and/or
returns.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction
you make will be 100% safe. This means you pay nothing if
unauthorized charges are made to your card as a result of shopping
at our online store. Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 for fraudulent charges.
If your bank does hold you liable for any of this $50.00, we will
cover the entire liability for you, up to the full $50.00. We will
only cover this liability if the unauthorized use of your credit
card resulted through no fault of your own from purchases made while
using our secure server. In the event of unauthorized use of your
credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.
Change orders
Please use our
HelpDesk system to initiate
your change order. We have a routine that involves canceling the old
order and creating a new order. Refunds or additional charges may
apply.
Cancel orders
You may request than an order
be cancelled provided the order has not already been processed and
shipped. Please use our
HelpDesk system to put in
your request.
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