Emails get lost sometimes.

Our software, Help Desk and Shopping cart sends confirmation emails after each order or creating a helpdesk ticket.

If you did not get a confirmation from our shopping cart or help desk after placing an order or creating a help ticket then some where along the line our automatic reply got held up.

There can be many reasons for this but the software is programmed to send out replies.

If you did not get a reply, then please log into the help desk or create a new ticket and let us know. You can log back into the help desk later to check your answer. If we don't answer in a timely fashion, then please call us.

For your safety, our shopping cart and help desk system are separate. This means you have to have two log ins. One for the shopping cart and one for the help desk.

If you lose your log in information for the helpdesk, use the password retrieve function.

If you lose your log in for the shopping cart, use the password retrieve. If you have problems with either, call or create a new help ticket.